Returns

Welcome to Tèhui - your premier destination for quality products and exceptional service! Explore our vast selection of products knowing that your satisfaction is our priority. While we strive for perfection, we understand that returns may sometimes be necessary. Please note that per our policy, customers are responsible for the cost of returns. Shop confidently with Tèhui, where your needs come first.

At Tèhui, we prioritise your satisfaction with every purchase. To ensure a smooth return process, please adhere to the following guidelines:

  1. Condition of Goods: All items must be returned in unused condition, with original packaging intact. We reserve the right to refuse returns that do not meet this criteria.
  2. Return Postage: Customers are responsible for covering the cost of return postage unless the return is due to a Tèhui error or product defect.
  3. Initiating Returns: Returns must be initiated within 14 days of the original purchase date. To initiate a return, please contact our customer service team or fill out the return form on our website.
  4. Refund Processing: Once we receive the returned item, refunds will be processed within 14 days. Refunds will be credited back to the original payment method used for the purchase.

Thank you for choosing Tèhui. Should you have any questions or concerns regarding our return policy, please don't hesitate to reach out to our dedicated customer service team.

Returns Contact form